FAQ's

If your order has not yet been dispatched, we will do our best to accommodate any changes. Please contact us. However, once your order has been shipped, modifications are no longer possible.

You will receive an email with the invoice of your purchase when your order is on its way to you.

Yes, we offer a B2B online shop for EU business customers with a valid VAT number. You can register via the following link.

International shipping is provided worldwide with only a few exceptions. You can find a full list of all supported countries in the checkout process. Please contact us at if your country is not supported. Please note that we accept returns, but the organization and cost of shipping will be the responsibility of the customer.

Yes, you will receive tracking information after your order is processed and shipped.

Standard shipping is free of charge for orders above EUR 99 or USD 99 to most destinations. For selected countries and regions, shipping costs are calculated at checkout.

Orders are processed within 1-2 business days. After shipment, delivery times depend on the selected shipping method: Standard delivery typically takes 3-10 business days, Express delivery takes 2-7 business days, and Priority delivery takes 1-7 business days. Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your delivery every step of the way.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition as you received it, unused or new condition, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us.

To start a return, you can contact us. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Your refund will be sent to the same payment method you used to place the order. Please note that the refund may take up to 5 business days to appear in your account.

You can find all available payment options during the checkout process. Please note that your order has to be paid up front.

You can enter your discount code in the checkout.